This Privacy Policy describes how we collect, use, process and distribute your information, including Personal Data which includes certain identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support or contact queries, passwords and so on.

We will not use or share your information with anyone except as described in this Privacy Policy.

Please read this Privacy Policy carefully. This Privacy Policy may be amended from time to time with changes, additions and deletions, at our sole discretion. You should check this page regularly to ensure that you are aware of any changes. Your continued use of the Website following any amendments indicates that you accept the amendments. In the event of a material change, we will let you know via email and / or a prominent notice on our Website.

By using our Website or its content, you consent to this Privacy Policy as at January 2024, whether or not you have read it.

What personal information do we collect, use and disclose?

Volerra Creative, in the course of conducting its business, collects a range of personal information including, amongst other things, names, email addresses, login information, mailing and residential addresses, business and home phone numbers.

Volerra Creative only collects personal information that is reasonably necessary for one or more of Volerra Creative’s functions or activities.

Volerra Creative only collects sensitive information1 if it is reasonably necessary for Volerra Creative’s functions or activities or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection.

1 Sensitive Information includes information about an individual’s mental health, disability, racial or ethnic origin, criminal convictions, religious affiliation and political affiliation.

How does Volerra Creative collect the information?

Collection of personal information by Volerra Creative is only done by lawful and fair means.

Volerra Creative collects personal information about an individual directly from that individual wherever it is reasonable and practicable to do so. This may be through contact forms, letters, emails, websites, receipts, telephone conversations, consultations and meetings.

Volerra Creative will always take reasonable steps to ensure individuals are aware of (amongst other things) the facts and circumstances of collection, the purpose of collection and information about Volerra Creative’s privacy policy.

What does Volerra Creative use personal information for?

Volerra Creative will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research, building and maintaining business relationships, implementing our communication model and complying with legal requirements.

Where Volerra Creative uses personal information other than for the Primary Purpose, Smack Bang Designs does so in accordance with the Privacy Act.

Direct Marketing

Volerra Creative engages in direct marketing of its products and services from time to time.

Volerra Creative only uses personal information for direct marketing in circumstances where Volerra Creative has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from Volerra Creative (for example, where an individual has signed up to receive direct marketing material from Volerra Creative).

Volerra Creative offers all individuals the opportunity to unsubscribe from receiving direct marketing communications.

Access to and accuracy of personal information

Volerra Creative takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant.

You have the right to ensure that your personal information which is held by Volerra Creative is accurate. To make a request to access and/or correct your personal information, please contact Volerra Creative using the contact details provided on the contact page.

While Volerra Creative will always endeavour to give access to personal information free of charge, Volerra Creative reserves the right to charge individuals for access to personal information to cover costs associated with:

searching for, locating and retrieving personal information and deciding which information to provide to the individual;

using an intermediary; and

reproducing and sending the information.

Volerra Creative is entitled to refuse to give access to personal information in certain circumstances. For further information, please contact us.

Security of personal information

Volerra Creative takes all reasonable steps to ensure that information held by Volerra Creative is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification and disclosure.

Destruction and de-identification of personal information

Volerra Creative will take reasonable steps to de-identify or destroy personal information when it is no longer needed by Volerra Creative.

Changes to privacy policy

Volerra Creative reserves the right to amend this privacy policy from time to time. Changes will be posted on the Volerra Creative website.

Complaints

If you believe there has been a breach of the APPs or an APP Code, please contact us.

Volerra Creative takes privacy complaints very seriously. If you make a complaint, Smack Bang Designs will respond within 5 business days to try to resolve your complaint.

Volerra Creative will investigate your complaint and where necessary, consult with third parties about your complaint. Volerra Creative will make a decision about your complaint and write to you to explain our decision.

Contact Volerra Creative

All queries and complaints should be directed to Volerra Creative via the conact form.